One of the most irritating faults that PS5 users may experience is Error Code (CE-108255-1). It usually occurs when you try to run a game/app and it crashes, leaving you with the following error notice on your monitor: “A problem occurred in the following program the last time your PS4 was used.”
Sony is working with the makers of numerous popular PS5 games, including “NBA 2K21,” “Marvel’s Spider-Man: Miles Morales,” “Call of Duty: Black Ops Cold War,” and “Demon’s Souls,” to provide a patch to solve the issue, according to a Sony customer support representative. Users who bought both the basic edition and the digital-only version of the PS5 are affected, according to the spokesman.
Sony has said unequivocally that these in-game crashes are entirely software-related and have nothing to do with any hardware malfunction. That means games that cause Error (CE-108255-1) are incompatible with the PS5 System Software version currently installed. In this scenario, the answer is either for Sony to offer a software update that is compatible with certain titles or for the games to be updated to fix the problem.
Errors in PS5 and Their Causes (CE-108255-1)
PS5 Error (CE-108255-1) can be caused by several factors, and you’ll be lucky if the error isn’t caused by an incompatibility issue.
- Incompatibility of a game/app
- The PS5 database has been corrupted
- The PS5 System Software Update was Installed Incorrectly
- Game Files That Have Been Damaged
- Unstable or unreliable power supply
- Conflict with an external gameplay recording card:
- Internal Storage Device Fails
These are the most common errors (CE-108255-1) that you should be aware of. We offer a few remedies in the area below to help you work around this problem and fix Error (CE-108255-1).
Steps to Resolve PS5 Error (CE-108255-1)
We’ve outlined a few options that may assist you in resolving Error (CE-108255-1).
1. Install the latest PS5 system software.
Because PS5 Error (CE-108255-1) is mostly a software issue, whether it’s due to incompatibility or data corruption, updating the PS5 system software to the most recent version can effectively assist resolve this problem. In reality, numerous customers claimed that the problem was completely resolved after updating the PS5 system software.
So, how can you accomplish it while also updating the PS5 system software?
Well, there are two ways to update the PS5 system software: online via the PS5 User Interface screen, and offline via a USB storage device. You only need to use the second approach if the first one fails to work for you for whatever reason.
A. Using the PS5 UI, update the PS5 system software online.
- Press the PS button on your PS5 controller to bring up the menu bar that appears at the bottom of the screen.
- On the menu bar, select “Downloads & Uploads,” which will take you to the “Downloads/Updates” page.
- Then go to the left-hand menu and pick the “Downloads / Copies” link.
- Select the “Update System Software” option from the right-hand menu.
- A new menu will appear; simply pick “Update” and confirm your choice, then wait for the update process to finish.
- Follow any instructions that appear on the screen, including restarting your console (which is intended to be the final step).
After you’ve updated your PS5 system software, try launching the game or app that caused Error (CE-108255-1) to see whether it’s repaired.
B. Update PS5 System Software Through USB While Offline
The online update for PS5 system software may not be suitable for you for some reason. The alternative is to use a USB storage drive to update your console’s software offline.
Make sure your USB storage device has a capacity of at least 8GB and is formatted in the FAT32 filesystem before proceeding.
On a Windows PC, you can easily format the USB storage device in the FAT32 filesystem. Simply attach the USB device to your computer, right-click it, and select FAT32 as the filesystem.
Make sure the Allocation unit size is 4096 bytes as well.
After you’ve prepared your USB storage device, proceed to the procedures below to upgrade PS5 system software offline and eliminate Error (CE-108255-1).
- Connect your USB storage device to your PC and create a folder in the main directory called “PS5”.
- Now open the PS5 folder and create a new folder inside it called “UPDATE.”
- Open your web browser on your PC and go to the PS5 system software update page.
- Scroll down to Download an update file for a PS5 console and click on PS5 update file once the page has fully loaded. PS5Update.PUP is the file you’ll be downloading. Store it to your USB storage device’s UPDATE subdirectory directly, or save it somewhere else and then copy it to that folder on your USB storage device.
- While your PS5 is turned off, connect the USB storage device to it.
- To continue with the update, you’ll need to boot into Safe Mode. To do so, press and hold the power button for 7 seconds until you hear the second beep, then release the button and the PS5 will boot into Safe Mode.
- Scroll down to Download an update file for a PS5 console and click on PS5 update file once the page has fully loaded. PS5Update.PUP is the file you’ll be downloading. Store it to your USB storage device’s UPDATE subdirectory directly, or save it somewhere else and then copy it to that folder on your USB storage device.
- While your PS5 is turned off, connect the USB storage device to it.
- To continue with the update, you’ll need to boot into Safe Mode. To do so, press and hold the power button for 7 seconds until you hear the second beep, then release the button and the PS5 will boot into Safe Mode.
If Error (CE-108255-1) still appears after successfully updating your PS5 system software, you may wish to attempt alternative techniques to resolve the problem.
Delete the game and reinstall it (s)
This solution works if PS5 Error (CE-108255-1) occurs in only a few games, not all of them. This solution is not for you if you notice Error (CE-108255-1) in every game/app.
The idea behind this strategy is that because Problem (CE-108255-1) is mostly caused by data corruption, there’s a good likelihood that the game(s) installation generating the error is corrupted as well. You can easily fix this by uninstalling and reinstalling these games.
How to Delete Games from Your PlayStation 5
It’s simple to delete games from your PS5 and free up valuable storage space — just follow these steps:
- Go to the Settings app from the Home screen (the gear icon in the top-right).
2. Select Storage from the drop-down menu.
3. If you want to delete games from your console, go to the left-hand menu and select Console Storage; if you want to delete PS4 titles from an external SSD, go to the left-hand menu and select External Storage.
4. Choose your games and apps.
5. Choose whatever title(s) you want to remove.
6. To free up storage, press the Delete button in the bottom-left corner and confirm your choice.
The game will be removed from your storage after that, and you may re-download it at any time via the Library app on PS5 or the PlayStation Store.
Check whether Error (CE-108255-1) has been fixed after reinstalling the game. If that doesn’t work, try the other options indicated below.
Changing Call of Duty Language Options | Cold War
If Error (CE-108255-1) occurs while playing Call of Duty – Cold War, you may have a problem with the language settings.
Many consumers claimed that after changing their console/game language settings to American English, they no longer experienced PS5 Error (CE-108255-1). It may be inconvenient for certain users, but for the time being, this is the only solution until the game’s developer provides an update to correct Error (CE-108255-1).
To change the language settings in Call of Duty – Cold War, follow the steps outlined below:
- From your PS5 system’s main screen, go to the Settings menu. It can be found in the screen’s top-right corner.
- Scroll down the Settings menu page and pick “System” from the drop-down menu.
- Pick Language from the left-hand vertical menu, then navigate to the right-hand menu and select Console Language from the drop-down menu.
- After that, change the default language to English (United States) from the Console Language drop-down menu and save the changes before restarting your console.
- Restart your PS5 and try to open the game again to see if Error has been repaired (CE-108255-1).
- Continue with the other suggested fixes below if PS5 Error (CE-108255-1) persists.
PS5 Database Rebuild
Many difficulties with system performance, including data inaccuracies, can be resolved by rebuilding the PS5 database. For the benefit of the PS5’s health, every user must perform this procedure on a regular basis.
The Advantages of Rebuilding the PS5 Database
- There are several advantages to rebuilding the PS5 database, many of which are related to performance. These are the advantages:
- It frees up space on your hard drive. Free memory space on a fragmented drive may be too dispersed to be valuable to you. This empty space can be used after it has been rebuilt.
- Aids in the resolution of disc speed difficulties. Low frame rates, for example, are an example of this.
- stuttering, and occasionally crashing Because the drive can now access files much faster, the CPU, graphics card, and RAM all perform significantly better.
- Solves problems with downloading and installing add-on game content.
- The console is noticeably faster. Your console should run like new after a successful rebuild, assuming there are no additional difficulties.
How to Rebuild the PlayStation 5 Database
Because PS5 Error (CE-108255-1) is a data/system file issue, recreating the database may be the solution.
Despite how difficult it may appear, rebuilding your PS5 database is simple. Here’s how to go about it.
- Turn off your console. Check to see whether it’s turned off and not in sleep mode.
- Use the default USB or another similar data transfer cord to connect the default DualShock controller. This requires a wire connection rather than Bluetooth connectivity.
- Start your PlayStation 5 in safe mode. Hold down the power button on the console or the X button on the controller for around 7 seconds or until two distinct beeps are heard. Safe mode is a ‘developer’ menu for troubleshooting, updating, and otherwise maintaining your console.
- Select Rebuild Database from the drop-down menu.
- When the reconstruction is complete, the screen goes black. Make sure you don’t get in the way of the procedure. Do not turn off the mains socket until the process is completed.
Check to see whether Error (CE-108255-1) has been fixed once you’ve restarted your PS5. If so, the problem appears to be more significant in your case. Let’s have a look at the remaining options.
System software must be reinstalled after the PS5 has been reset.
How to Reset the PlayStation 5
When you’re ready to reset your PS5 and all associated files, follow the steps below in the hopes of resolving Error (CE-108255-1):
- Start your console, then press and hold the console’s power button to enter Safe Mode. When you hear the second beep, release the power button.
- Select option 7 (Reset PS5 – Reinstall System Software) from the list after your console has successfully entered Safe mode.
- Then, at the confirmation screen, confirm your choice and wait for the process to complete.
- Your console will restart after the operation is completed, and the factory firmware will be restored.
- Make sure you don’t install any games until you’ve installed all of the awaiting firmware updates after the PS5 has rebooted.
- Install the problematic game that was previously causing the CE-108255-1 once your firmware version has been updated to check if the problem has been resolved.
HDCP Disabling in HDMI Settings
If you’re encountering Error (CE-108255-1) when using your external capture card to record gameplay, you can address the problem by removing HDCP in HDMI Settings.
HDCP will be meaningless to many individuals. Until recently, its existence is unlikely to have had any impact on them. However, if you intend to use your PS5 to record and share footage of your gaming escapades, HDCP will have an influence on you.
So, here’s a quick rundown of everything you need to know about HDCP.
HDCP Disabling in HDMI Settings
If you’re encountering Error (CE-108255-1) when using your external capture card to record gameplay, you can address the problem by removing HDCP in HDMI Settings.
HDCP will be meaningless to many individuals. Until recently, its existence is unlikely to have had any impact on them. However, if you intend to use your PS5 to record and share footage of your gaming escapades, HDCP will have an influence on you. So, here’s a quick rundown of everything you need to know about HDCP.
What is HDCP, and how does it work?
High-bandwidth digital copyright protection (HDCP) is an acronym for high-bandwidth digital copyright protection. As complicated as this may seem, it essentially prevents external devices from recording video from your PS5. The arguments for including such a feature are straightforward.
The PS5 is much more than a game console; it also has Netflix, Hulu, Amazon Prime, and Disney Plus, among other media apps. If you were able to shoot video on the PS5 while using any of these apps, there would be an obvious problem. That’s why HDCP is included on your PS5.
The question of whether or not you should disable it is the subject of our next discussion.
Why would I want to disable HDCP?
Because HDCP is meant to prevent the video from being recorded, it will be a problem if you want to use a game capture device such as Elgato. To utilize this type of gadget and capture video, you’ll need to disable HDCP.
How can I turn off HDCP?
If you wish to disable HDCP, the procedure is straightforward:
- Select System from the drop-down menu under Settings.
- To receive a list of alternatives, select HDMI.
- Hit the toggle next to Enable HDCP to disable HDCP.
You’ll be able to use game capture devices after that. However, you should be aware that it will block you from accessing many of the streaming services available on PS5. If necessary, you can switch between having it on and off.
Check to see if this approach has resolved PS5 Error (CE-108255-1). Otherwise, there’s only one more thing you can do.
Please contact PlayStation Customer Service.
If you’ve done everything you can think of to fix Error (CE-108255-1) and nothing seems to be working, it’s time to contact PlayStation help live person for help.